Blockchain Customer Success Advocate
6 days ago
About Figure
Figure is a leading fintech company leveraging blockchain technology to revolutionize the financial services industry.
We are a team of driven, innovative, and collaborative individuals who are passionate about architecting groundbreaking technologies. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best.
In this role, you will learn all things Figure by sitting in the heart of the action: providing product, technical, and educational support to our potential and existing customers.
Your Responsibilities:
- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
- Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience
- Provide technical support and troubleshooting on a variety of potential issues
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed
Requirements:
- Bachelor's degree from an accredited university preferred with 1+ years in a customer-facing role
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly, and compassionate communication skills
- Ability to become a licensed e-notary including passing the Figure and state required background check
- Successfully complete the required compliance trainings
- A positive and problem-solving approach to customer service
- Ability to instill trust and rapport with customers
- Process-driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
What We Offer:
- Competitive salary ($55,000 - $65,000 per year)
- Company quarterly performance-based bonus
- Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents
- Employer-funded life and disability insurance coverage
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Up to 12 weeks paid family leave
- Continuing education reimbursement
How We Operate:
This is a full-time role based on a 40-hour workweek. Schedules are assigned after training, and operate on a shift-bid structure. In order to promote the best performance possible, top performers are able to bid for their preference in shifts first. Hours of operation are M-F 5am-9pm Pacific and Sat-Sun 6am-5pm Pacific.
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