Customer Success Representative, Fiber Internet Sales
2 days ago
Clearwave Fiber LLC is a leading provider of 100% Fiber Optic Internet services, expanding its network across the Midwest and Southeast regions.
Compensation and BenefitsWe offer a competitive salary range of $60,000 - $80,000 per annum, based on experience. Our comprehensive benefits package includes performance-based rewards, health coverage, financial security, generous time off, investment in your future, and safety nets.
Job DescriptionThe Customer Success Representative will be responsible for engaging with customers via telephone, email, chat, and more to understand their needs and present tailored solutions that resonate. They will set sights on exceeding sales targets while ensuring customer satisfaction and company success.
Key Responsibilities:- Engage in consultative sales processes to uncover customer needs and present relevant solutions.
- Set sales targets and work towards achieving them while maintaining customer satisfaction.
- Foster meaningful relationships with customers, colleagues, and leaders to drive team success.
- Stay up-to-date with regular training sessions on products, selling techniques, and competitive advantages.
- Demonstrate excellent communication skills, both verbal and written, to keep everyone informed.
- Embrace flexibility, including nights, weekends, and overtime as needed, to meet organizational goals.
To be successful in this role, you will need:
- A High School diploma or equivalent.
- 0-5 years of sales experience, preferably in Call Center, Customer Service, or Telecommunications.
- Proficiency in reading, writing, and interpreting written material.
- Excellent interpersonal, verbal, and written communication skills.
- The ability to sit at a workstation for long durations using a computer and headset in a call center environment.
- Proficiency in computer skills, including data entry and Microsoft Office applications.
Must meet Home Office Requirements for remote positions:
- Self-motivated with the ability to work independently.
- Access to a quiet, distraction-free work area ensuring privacy.
- Adequate workspace including a steady surface and comfortable chair.
- Proper lighting and working smoke/carbon monoxide detectors.
- Fast and reliable internet service (partially covered for employees within Clearwave Fiber's footprint).
About You:
You are a motivated sales professional with excellent communication skills and a passion for delivering top-notch customer experiences. If you are driven by your career aspirations or financial goals, we invite you to embark on this exciting journey with us.
Why Choose Clearwave Fiber?We prioritize the safety and security of our associates and customers. Job offers are contingent upon successful background checks, drug screenings, and reference checks. Once cleared, you can expect a fulfilling and rewarding career journey with us.
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