Customer Service Associate
1 week ago
As a Customer Service Partner at Sealed Air Corporation, you will play a crucial role in delivering exceptional customer experiences. The successful candidate will be responsible for processing orders efficiently and accurately, handling customer inquiries, and providing top-notch service to our valued customers.
About the Role:
This position is based in Charlotte, primarily stationed at SEE's Corporate Headquarters or at our Simpsonville, SC site. As a key member of our Flexible Workforce team, you will work on a flexible schedule with a minimum of two days per week during our core working days (Tuesdays, Wednesdays, and Thursdays).
Key Responsibilities:
- Build relationships with key customers and utilize those relationships to manage requests from the customer for mutual benefit.
- Handle all incoming communications dealing with Customers' needs and expectations in line with procedures, and according to departmental KPIs.
- Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
Requirements:
To be successful in this role, you will need:
- A High School Diploma or equivalent required.
- Associate/Bachelor's degree or equivalent work experience preferred.
- 3 to 5 years relevant work experience in a Customer Service function preferred.
- Excellent organizational, prioritization, and multi-tasking skills.
- Computer literacy (SAP, Microsoft Office, Gmail and Google docs).
- Flexible with work hours – there will be a requirement to cover different time zones.
Benefits:
Sealed Air Corporation offers a competitive salary range of $23.25 - $30.39 per hour, depending on location, as well as opportunities for growth and development in a dynamic and innovative company.
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