Customer Service Advocate

7 days ago


Charlotte, North Carolina, United States Mauser Packaging Solutions Full time

Job Description: As a Customer Service Representative at Mauser Packaging Solutions, you will be the primary point of contact for our customers, responsible for resolving issues and providing exceptional service. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

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Key Responsibilities:

  • Establish relationships with customers by communicating effectively and resolving issues in a timely manner.
  • Review plant delivery schedules versus requested dates and resolve any conflicts, ensuring smooth operations.
  • Communicate order confirmations, changes, and cancellations to both customers and internal team members, maintaining transparency throughout the process.
  • Inform sales and operations of any unresolved service issues, recommending corrective action as necessary.
  • Manage inventory usage on stocked items, identifying and addressing any discrepancies.
  • Process plant claims for shortages, quality issues, and other miscellaneous items, ensuring accurate billing.
  • File customer paperwork such as shipping documentation or customer orders in a timely fashion.

Requirements:

  • Associate's or Bachelor's degree preferred but not required.
  • Manufacturing experience is strongly preferred.
  • 1-3 years of customer service experience is required.
  • Microsoft Office Suite skills are essential, including Excel.
  • CRM experience is a plus.
  • Ability to perform basic quantitative skills.
  • Strong verbal and written communication skills.
  • Affinity for customer advocacy and problem-solving.

About Us: Mauser Packaging Solutions is a company dedicated to innovation and making the world a better place. Our mission is to help customers achieve better sustainability with their packaging. We give our employees the opportunity to do meaningful work, solve interesting problems, and be part of a diverse, forward-looking team.

We Offer: A competitive salary range of $40,000-$60,000 per year, depending on location and experience, along with opportunities for growth and development within the company. We strive to create a positive work environment where employees feel valued and supported. Join us in our mission to make a difference in the packaging industry.

Contact Information: Please visit our website for more information about our company culture, job openings, and application process. Mauser Packaging Solutions is an equal opportunity employer, committed to diversity, equity, and inclusion in all aspects of our business.



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