Customer Service Representative

3 days ago


Newport Beach, United States Coury & Buehler Physical Therapy Full time
About the Role:

We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front office staff, you will be the first point of contact for patients, providing exceptional service and ensuring a positive experience for our patients.

Key Responsibilities:
  • Provide outstanding customer service to patients, answering questions and resolving issues in a timely and professional manner.
  • Schedule patient appointments and manage patient information with precision and attention to detail.
  • Process patient intake forms and collect necessary information for treatment.
  • Maintain a clean and organized reception area, ensuring a welcoming environment for patients and staff.
  • Assist with other administrative tasks as needed, supporting the smooth operation of our front office.

Requirements:
  • High school diploma or equivalent required; relevant experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

About Coury & Buehler Physical Therapy:

Coury & Buehler Physical Therapy is a leading outpatient physical therapy practice in Orange County, renowned for exceptional customer service, total professionalism, and warm, compassionate treatment. We are fanatical about providing the highest level of clinical care for every patient.



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