Customer Service Representative

3 weeks ago


Newport, Oregon, United States Puget Collision Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Puget Collision. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care throughout the vehicle repair process.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to all customers, ensuring that their needs are met and exceeded.
  • Communication: Communicate effectively with customers, shop staff, and insurance companies to ensure that all parties are informed and up-to-date on the repair process.
  • Repair Process: Inform customers of the repair process, including estimated completion dates, repair techniques, and expected delivery dates.
  • Customer Confidence: Establish customer confidence and trust in our abilities and company, ensuring that customers feel valued and respected.
  • Administrative Tasks: Perform administrative tasks, including scheduling appointments, processing insurance assignments, and maintaining accurate records.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal.
  • Customer Service Experience: Have previous customer service experience, preferably in a repair or service industry.
  • Organizational Skills: Possess strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Technical Skills: Have basic computer skills and the ability to navigate company systems.


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