Customer Service Representative

4 weeks ago


Newport, Kentucky, United States Community Choice Financial Family of Brands Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a Customer Service Representative, you will be responsible for providing exceptional customer service, building relationships with customers, and offering a wide range of financial services.

Key Responsibilities:

  • Forge connections with customers to cultivate lasting relationships that drive repeat business.
  • Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
  • Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
  • Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
  • Build new business by completing inbound and outbound call campaigns daily.
  • Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
  • Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
  • Maintain office security and conduct proper opening and closing procedures, including management of vault and cash drawer.
  • Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
  • Engage in ongoing training and remain updated on our evolving products and processes.

Requirements:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)

Preferred Qualifications:

  • Experience in check cashing, document verification, and/or money order processing
  • Prior cash handling, cash drawer/vault management experience
  • Bilingual (English/Spanish) is a plus and may be required for certain locations

What We Offer:

A comprehensive new hire training program, access to a robust learning management system, performance-based career advancement, and a range of benefits including medical insurance, 401(k) retirement plan, and paid time off.

About Us:

Community Choice Financial Family of Brands is a leading financial services provider offering loans, money orders, wire transfers, and other financial services. We are committed to providing an inclusive workplace free of discrimination and encourage candidates of all backgrounds to apply.



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