Customer Service Representative

3 weeks ago


Pompano Beach, Florida, United States Answering Service Care Full time

Customer Service Excellence at Answering Service Care

We're seeking top-notch Customer Service Representatives to deliver exceptional support across diverse industries. Our team is dedicated to providing tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations.

Key Responsibilities:

  • Engage with customers professionally and empathetically to understand their concerns and complaints, adhering to all scripting guidelines.
  • Provide timely and accurate assistance, addressing customer concerns with efficiency and courtesy.
  • Take accurate phone messages during customer interactions, ensuring clear and detailed documentation.

Requirements:

  • Empathy and compassion towards customers' situations
  • Keen attention to detail
  • Strong verbal and written communication skills
  • Ability to maintain positivity and patience under pressure
  • Intermediate to advanced computer skills

Compensation and Benefits:

  • Aggressive pay structure with starting wages among the best in the industry
  • Weekly Direct Deposit
  • Performance bonuses on a weekly basis
  • Health/Dental/Vision Coverage (FT)
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement
  • Gym Membership Reimbursement

Core Values:

  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Agility: We navigate the ever-evolving business landscape with dexterity, adapting swiftly to changes while maintaining unwavering focus on our clients' evolving needs.
  • Innovation: Embracing the cutting edge, we drive innovation by continuously seeking new and improved ways to enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.


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