Service Desk Support Specialist

4 weeks ago


San Mateo, California, United States Child Mind Institute Full time

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need.

Position Details:

As a member of our IT team, you will report to the IT Service Manager and be responsible for providing daily hands-on support to our end-users.

You will partner with internal users at all levels of the organization to resolve IT issues through documented procedures.

This is a non-exempt, full-time, on-site position located in our San Mateo office.

Key Responsibilities:

  • Provide customer service with a high level of communication to our staff
  • Respond to IT issues and requests reported by end-users via Microsoft Teams chat, telephone, or email
  • Support conference room technology for remote meetings using Zoom/Teams
  • Perform general technical support and troubleshoot software, hardware, and cabling
  • Install, move, add, change, and deprecate technical hardware

Requirements:

  • Bachelor's degree in an IT-related field or combination of 3 years related work experience
  • Mac OS desktop and iOS device experience in a networked environment
  • Experience supporting Windows operating systems in a domain environment
  • Strong experience supporting Macs in an Active Directory environment
  • Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
  • Knowledge of Linux desktop and server platforms
  • Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
  • Ability to lift/move objects up to 50+ pounds required

Our Benefits:

We offer a great compensation package and benefits, including medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets, and entertainment perks programs.

For more information about our benefits, please visit our employee benefits website.

Equal Opportunity Employer:

The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion, color, sex/gender, sex stereotype, gender identity/gender expression/transgender, and sexual orientation; national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), military or veteran status, or any other basis protected by federal, state, or local law or ordinance or regulation.



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