Front Desk Ambassador

1 month ago


San Mateo, California, United States Crunch Fitness Corporate Full time
Job Overview

Crunch Fitness Corporate is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience.

Key Responsibilities
  • Greet all members and guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in a courteous and professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere that makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain a professional disposition at all times
  • Understand and follow all policies, procedures, and standards
  • Sell retail products (if sold at the front desk)
  • Schedule member service needs
  • Assist in retail, childcare, etc. desks/areas as needed
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
Requirements
  • Fluent in English
  • Proficient reading and writing skills
  • Good communication skills
  • Strong customer service skills
  • 18+ years of age
  • Experience in a fast-paced environment
  • Multitasking skills
  • High energy and patience required
  • Open availability

Crunch Fitness Corporate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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