Rehab Services Front Desk Specialist

2 days ago


San Diego, California, United States Vets Hired Full time
About the Job

We are seeking a highly skilled and detail-oriented Rehab Services Front Desk Specialist to join our team at Vets Hired. As a key member of our front desk team, you will be responsible for providing exceptional customer service, registration, appointment scheduling, and insurance verification.

Key Responsibilities:
  • Answer multi-line incoming customer calls and respond to patient inquiries in a timely and professional manner.
  • Complete online registration and scheduling appointments for new and established patients.
  • Verify insurance eligibility for outpatient services and secure authorization for scheduled services.
  • Interview patients via telephone to obtain demographic and financial information necessary to secure patient accounts.
  • Operate EPIC system to gain and input information, and clearly and effectively relay medical messages to patient/clinic staff.
  • Adhere to established registration and scheduling protocols and standards.
Requirements:
  • Three (3) years of related experience in a healthcare setting.
  • Previous Call Center or Front Desk experience.
  • Knowledge of third-party payors, including federal, state, and private health plans.
  • Demonstrates problem-solving ability and excellent communication skills.
  • Ability to work under pressure, demonstrate computer skills, and multitask between multiple systems during calls.
Preferred Qualifications:
  • One (1) year of EPIC & Cadence experience, or equivalent system.
  • Bilingual English/Spanish.
  • Ability to prioritize and process therapy referrals based on diagnosis and medical information.
Special Conditions:
  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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