IT Support Specialist

4 weeks ago


San Diego, California, United States Vets Hired Full time

About the Job

At Vets Hired, we are seeking a skilled IT Support Specialist to join our team. As a key member of our help desk, you will provide end-user support for multiple customers, ensuring they receive timely and effective assistance.

Key Responsibilities

  • Work collaboratively with our team to provide hardware, software, and network troubleshooting services.
  • Determine the best solution based on the issue and customer details.
  • Track all work and provide detailed, accurate descriptions.
  • Deliver exceptional customer service and support.
  • Share technical knowledge and mentor fellow team members.
  • Provide one-to-one or one-to-many customer service and support as needed.
  • Escalate unresolved issues to the next level of support personnel.
  • Identify and suggest improvements to procedures.
  • Communicate customer feedback and suggestions to the internal team.

Requirements

  • Professional work ethic.
  • Motivated self-starter.
  • Excellent customer service and communication skills.
  • Ability to travel locally and on a regular basis.
  • Strong desire to learn and understand our software, systems, and technology.

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