IT Support Specialist
4 weeks ago
About the Job
At Vets Hired, we are seeking a skilled IT Support Specialist to join our team. As a key member of our help desk, you will provide end-user support for multiple customers, ensuring they receive timely and effective assistance.
Key Responsibilities
- Work collaboratively with our team to provide hardware, software, and network troubleshooting services.
- Determine the best solution based on the issue and customer details.
- Track all work and provide detailed, accurate descriptions.
- Deliver exceptional customer service and support.
- Share technical knowledge and mentor fellow team members.
- Provide one-to-one or one-to-many customer service and support as needed.
- Escalate unresolved issues to the next level of support personnel.
- Identify and suggest improvements to procedures.
- Communicate customer feedback and suggestions to the internal team.
Requirements
- Professional work ethic.
- Motivated self-starter.
- Excellent customer service and communication skills.
- Ability to travel locally and on a regular basis.
- Strong desire to learn and understand our software, systems, and technology.
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