Service Desk Specialist
19 hours ago
We are seeking a skilled Service Desk Technician to join our IT team at the Child Mind Institute. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our staff, ensuring seamless communication and rapid issue resolution.
Key Responsibilities
- Provide exceptional customer service, communicating effectively with staff at all levels of the organization
- Respond promptly to IT issues and requests via Microsoft Teams chat, telephone, or email
- Support conference room technology for remote meetings using Zoom/Teams
- Perform general technical support, troubleshooting software, hardware, and cabling
- Install, move, add, change, and decommission technical hardware as needed
Requirements
- Bachelor's degree in an IT-related field or equivalent work experience
- Experience with Mac OS desktops and iOS devices in a networked environment
- Support for Windows operating systems in a domain environment
- Strong knowledge of Microsoft Office 365/Teams/Outlook for Windows and Mac
- Knowledge of Linux desktop and server platforms
- Ability to lift/move objects up to 50+ pounds required
What We Offer
We provide a comprehensive compensation package, including medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, and discounted tickets and entertainment perks programs. For more information, please visit our employee benefits website.
Equal Opportunity Employer
The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued. We are an equal opportunity employer and do not discriminate based on race, religion, color, sex/gender, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, or local law or ordinance or regulation.
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