HVAC Sales Associate

2 weeks ago


New Bern, North Carolina, United States R E Michel CO Full time

Job Title:
HVAC Sales Associate

Full Time/Non-Exempt

Location:
New Bern, NC

Reports To:
Branch Manager

Attention Applicants:

We request that you submit your application with a resume attached OR provide a comprehensive account of your work history.

If you do not have a resume, please enter NA in the resume text box.

For inquiries, please contact HR.

General Summary:

This position involves engaging with customers through telephone and in-person interactions, assisting them in locating products, processing orders, and generating invoices. Responsibilities also include loading items into customer vehicles and delivering products to specified locations. The role requires utilizing all available resources to ensure customer satisfaction and maintaining the self-service area along with branch displays. Strong interpersonal skills are essential for effective customer service.



Responsibilities Include:
- Process customer orders and maintain timely communication with clients.
- Complete sales transactions through data entry, product verification, and payment processing.
- Deliver exceptional customer service through effective communication in person and via phone.
- Perform warehouse duties including shipping, receiving, order processing, and inventory management.
- Handle challenging situations with professionalism and tact.
- Collaborate effectively with a diverse team.
- Recommend alternative products based on customer needs and specifications.
- Build and nurture professional relationships with clients.
- Manage multiple tasks efficiently to meet all responsibilities.

Preferred Qualifications:
- Basic knowledge of Heating and Cooling systems.
- Proficient in basic math skills.
- Ability to read and interpret invoices, catalogs, and stock numbers.
- Capability to lift heavy items.
- Familiarity with material handling equipment for safe product movement.
- Valid driver's license with a safe driving record.

Work Environment:
This role operates in a fast-paced setting with frequent interruptions. It requires physical activity including bending, climbing, and lifting during loading/unloading and stocking tasks. Employees may encounter extreme temperatures. The typical work schedule is Monday through Friday with occasional Saturday shifts. This position is safety-sensitive.

Successful completion of pre-employment screenings is required, and candidates must be at least 18 years old to operate a forklift.

About R.E. Michel Company:
Founded in Baltimore, Maryland, R.E. Michel Company has grown to be a leading wholesale distributor of HVACR and LP equipment, parts, and supplies, operating over 300 locations nationwide.

Why Work for Us?
At R.E. Michel Company, we prioritize employee growth and provide numerous opportunities for advancement and training to support your career development. Our workforce is our greatest asset, representing the finest professionals in the industry.

Benefits Include:
- Medical, Dental, and Vision Insurance
- Prescription Plans
- Wellness Discounts
- 24-Hour Nurse Advice Hotline
- Employee Assistance Program
- 401(k) Plan
- Life and AD&D Insurance
- Supplemental Insurance Options
- Short- and Long-term Disability
- Employee Discounts
- Uniform Program
- Access to Discounts on Entertainment and Shopping
- Career Advancement Opportunities and On-site Training
- Weekly Pay Schedule


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