Order Administrator

5 days ago


Brighton, Michigan, United States Nikon Metrology Inc Full time
Job Title: Order Administrator

Nikon Metrology Inc is seeking a detail-oriented Order Administrator to process incoming customer purchase orders accurately and efficiently.

Job Purpose:

The Order Administrator will be responsible for managing new and revised sales orders, interpreting purchase order directions, and communicating with customers and internal departments as needed.

Key Responsibilities:
  • Enter, coordinate, and distribute new and revised sales orders using a time-sensitive approach.
  • Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
  • Communicate order exceptions and discrepancies to appropriate departments and team leaders.
  • Input orders with accuracy and understand how it impacts other departments and overall financial impact.
  • Complete appropriate paperwork and forms.
  • Understand customer requirements to ensure timely order fulfillment, accurate invoicing, and prompt payment.
  • Navigate customer websites to find and download purchase orders.
Return Orders:
  • Knowledge of how returned items affect inventory and invoicing.
  • Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements.
  • Proper classification of Return Orders depending on customer return requirements.
Ancillary Responsibilities:
  • Adhere to and administer new customer credit documents, setup, and processes.
  • Knowledge of state sales tax requirements as it relates to sales order processing.
  • Understanding of inventory movement.
  • Backup the front office with greeting visitors as needed.
  • Assist customers with order acknowledgements, status, and questions.
  • Work and communicate as a team to complete shared workload amongst order entry department.
  • Ability to handle change with a positive attitude.
  • Ability to multitask and re-prioritize work throughout the day.
  • Assist sales and service department with questions.
  • Interact with all levels of department representatives both internally and externally.
  • Work independently, problem solve, and make decisions based on department procedures.
  • All other duties, as needed or required.
Qualifications:
  • High school diploma.
  • 2-4 year's business experience or equivalent work experience in the following areas: Shipping, Order Entry, Invoicing, Order Fulfillment, Purchasing, and Inventory Movement.
Required Knowledge, Skills, and Abilities:
  • 2 years intermediary proficiency using Excel and Microsoft Word.
  • 2 years intermediary proficiency working in Navision or other ERP software.
  • 2 years of general financial knowledge and/or background.
  • Strong attention to detail.
  • Ability to resolve conflict in a positive and professional manner.
  • Demonstrate superior customer service skills through verbal and/or written communication in a professional manner.
Desirable:
  • Ability to read/speak Spanish.
Working Environment/Physical Requirements:
  • Must be able to sit for extended periods of time.
How We Take Care of Our Team:
  • We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.
Personal Development:
  • We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities, and tuition reimbursement.
Amazing Medical Benefits & Perks:
  • We will take care of you with industry-leading medical, dental, vision plans, and many more benefits that allow us and you to continue to be AMAZING.

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