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Order Administrator

2 months ago

Brighton, Michigan, United States Nikon Metrology, Inc. Full time
About the Role

Nikon Metrology, Inc. is seeking a highly detail-oriented Order Administrator to join our team. As an Order Administrator, you will be responsible for accurate and efficient processing of incoming customer purchase orders.

Key Responsibilities
  • Order Entry: Enter, coordinate, distribute, and manage new and revised sales orders using a time-sensitive approach.
  • Order Interpretation: Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
  • Order Exception Handling: Communicate order exceptions and any other discrepancies to appropriate departments and team leaders.
  • Order Accuracy: Input orders with accuracy and understand how it impacts other departments and overall financial impact.
  • Document Management: Complete appropriate paperwork and forms.
  • Customer Service: Understand customer requirements to ensure timely order fulfillment, accurate invoicing, and prompt payment.
  • Order Retrieval: Navigate customer websites to find and download purchase orders.
Return Orders
  • Return Order Processing: Knowledge of how returned items affect inventory and invoicing.
  • Return Order Coordination: Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements.
  • Return Order Classification: Proper classification of Return Orders depending on customer return requirements
Ancillary Responsibilities
  • Customer Credit Management: Adhere to and administer new customer credit documents, setup, and processes.
  • Sales Tax Compliance: Knowledge of state sales tax requirements as it relates to sales order processing.
  • Inventory Management: Understanding of inventory movement.
  • Front Office Support: Backup the front office with greeting visitors as needed.
  • Customer Support: Assist customers with order acknowledgements, status, and questions.
  • Team Collaboration: Work and communicate as a team to complete shared workload amongst order entry department.
  • Adaptability: Ability to handle change with a positive attitude.
  • Task Prioritization: Ability to multitask and re-prioritize work throughout the day.
  • Interdepartmental Communication: Assist sales and service department with questions.
  • Interpersonal Skills: Interact with all levels of department representatives both internally and externally.
  • Problem-Solving: Work independently, problem solve, and make decisions based on department procedures.
  • Additional Duties: All other duties, as needed or required.
Qualifications
  • Education: High school diploma
  • Experience: 2-4 year's business experience or equivalent work experience in the following areas: Shipping, Order Entry, Invoicing, Order Fulfillment, Purchasing, and Inventory Movement.
Required Knowledge, Skills, and Abilities
  • Microsoft Office: 2 years intermediary proficiency using Excel and Microsoft Word.
  • ERP Software: 2 years intermediary proficiency working in Navision or other ERP software.
  • Financial Knowledge: 2 years of general financial knowledge and/or background.
  • Attention to Detail: Strong attention to detail.
  • Conflict Resolution: Ability to resolve conflict in a positive and professional manner.
  • Customer Service: Demonstrate superior customer service skills through verbal and/or written communication in a professional manner.
Desirable Qualifications
  • Language Skills: Ability to read/speak Spanish.
Working Environment/Physical Requirements
  • Physical Demands: Must be able to sit for extended periods of time.