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Order Administrator

2 months ago


Brighton, Michigan, United States Nikon Metrology, Inc. Full time
{"title": "Order Administrator", "description": "Job Summary

Nikon Metrology, Inc. is seeking a detail-oriented Order Administrator to process incoming customer purchase orders accurately and efficiently.

Key Responsibilities
  • Enter, coordinate, and manage new and revised sales orders using a time-sensitive approach.
  • Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
  • Communicate order exceptions and discrepancies to appropriate departments and team leaders.
  • Input orders with accuracy and understand their impact on other departments and financials.
  • Complete necessary paperwork and forms.
  • Understand customer requirements for timely order fulfillment, accurate invoicing, and prompt payment.
  • Navigate customer websites to find and download purchase orders.
Additional Responsibilities
  • Work with Sales Order Entry Manager or Billing Coordinator to understand credit requirements.
  • Properly classify Return Orders based on customer return requirements.
  • Adhere to and administer new customer credit documents, setup, and processes.
  • Knowledge of state sales tax requirements as it relates to sales order processing.
  • Understanding of inventory movement.
  • Backup the front office with greeting visitors as needed.
  • Assist customers with order acknowledgements, status, and questions.
  • Work and communicate as a team to complete shared workload amongst order entry department.
  • Ability to handle change with a positive attitude.
  • Ability to multitask and re-prioritize work throughout the day.
  • Assist sales and service department with questions.
  • Interact with all levels of department representatives both internally and externally.
  • Work independently, problem solve, and make decisions based on department procedures.
Requirements
  • High school diploma
  • 2-4 years of business experience or equivalent work experience in shipping, order entry, invoicing, order fulfillment, purchasing, and inventory movement.
Preferred Qualifications
  • 2 years of intermediary proficiency using Excel and Microsoft Word.
  • 2 years of intermediary proficiency working in Navision or other ERP software.
  • 2 years of general financial knowledge and/or background.
  • Strong attention to detail.
  • Ability to resolve conflict in a positive and professional manner.
  • Demonstrate superior customer service skills through verbal and/or written communication in a professional manner.
Work Environment/Physical Requirements
  • Must be able to sit for extended periods of time.
Benefits
  • Nikon Metrology, Inc. offers a competitive compensation package, including medical, dental, and vision plans, as well as opportunities for personal development and growth.

Nikon Metrology, Inc. is an EEO/Affirmative Action Employer and welcomes applications from qualified candidates without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin.

Compensation details: $20-24 hourly wage.

"}