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Community Manager

4 weeks ago

Charlotte, North Carolina, United States Hilltop Residential Full time
{"h3": "Job Overview"}

Hilltop Residential is a world-class real estate investment company that provides unparalleled excellence to our customers and investors. We are seeking a highly motivated and experienced Community Director to join our team at University Village. As a Community Director, you will be responsible for overseeing the daily operations of the student housing community, ensuring a high standard of service and resident satisfaction.

Key Responsibilities
  • Lead and manage a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration.
  • Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
  • Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
  • Develop and implement marketing strategies to attract and retain residents.
  • Ensure compliance with all student housing policies, safety regulations, and legal requirements.
  • Maintain current knowledge and understanding of the industry, competition, and market.
  • Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment.
  • Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal.
  • Report regularly to senior management on community performance and areas for improvement.
  • Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance.
Requirements
  • Prior experience as a Community Director in student housing, with a proven track record of success.
  • Ability to effectively lead and manage a diverse team of staff members.
  • Strong analytical skills with the ability to assess community needs, solve problems, and implement practical solutions.
  • Demonstrated ability to resolve challenges quickly and efficiently.
  • Excellent verbal and written communication, with strong interpersonal skills.
  • Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
  • Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
  • Positive attitude, strong work ethic, and ability to lead and motivate others.
  • On-site by RealPage experience required.
  • Bachelor's degree preferred.
  • Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
  • Weekends and holidays as required.
  • Valid driver's license and/or access to reliable transportation.

Hilltop Residential is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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About Hilltop Residential

Hilltop Residential is a world-class real estate investment company that provides unparalleled excellence to our customers and investors. We are a certified Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle. We are searching for motivated and talented individuals to be a part of our growing Hilltop family.

Hilltop is an intersection of people and values. Ultimately guided by our faith, our Core Values of Integrity, Humility, Service, Innovation, Unity, and Charity are essential to why Hilltop exists. The Hilltop family lives by our Core Values to serve our residents, love and support our team members, and wisely steward our investors' capital.