Care Manager

2 weeks ago

Charlotte, North Carolina, United States ResCare Community Living Full time

About the Role:

We are seeking a skilled Care Manager to join our team at ResCare Community Living. As a Care Manager, you will work closely with diverse clinical teams and utilize community resources to meet the needs of individuals receiving care management services.

Key Responsibilities:

  • Develop and monitor tailored care management care plans and individual support plans (ISPs) built from comprehensive assessments to an assigned caseload.
  • Develop positive relationships among and between members, family/guardians, extenders, clinical and care team members, and other community stakeholders to create an environment of compassion and professionalism.
  • Respond proactively to alerts from extenders concerning unmet health-related needs and identified barriers and gaps to reduce adverse health and quality of life indicators.
  • Develop positive relationships with all funding sources that exhibit the willingness to obtain common objectives related to care management.
  • Engage the member/family/guardian to establish rapport and provide required and as needed contact, ensuring service provision is up to date and follow-through is completed.
  • Conduct comprehensive health assessments on members, with stakeholder input, to obtain baseline information needed to formulate a care plan.
  • Coordinate, schedule, set the agenda for, and assist the member in chairing care team meetings (times, dates, locations, etc.) and inform all team members.
  • Develop, implement, reassess, oversee the implementation of, and evaluate the care plan/ISP for the member to ensure that the member's health needs are addressed in a comprehensive, holistic, and preventive manner, with quality as a goal.
  • Manage care transitions and transition plans.
  • Ensure medication monitoring and reconciliation occur.
  • Monitor/implement/supervise delivery of service plans and personal futures plans and training of staff.
  • Document all information gathered/received electronically in a timely manner.
  • Provide documentation of billable events that align with minimum contact expectations to the Care Management Supervisor.
  • Maintain an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, care team meetings, and communications with the member/family/guardian.
  • Promote and coordinate comprehensive care among medical, pharmaceutical, psychosocial, social, mental, physical, home health, ancillary providers, and other community agencies, supporting individuals with referrals as needed.
  • Connect members with medical, mental, developmental, psychosocial, housing, transportation, home health, and community support services/systems to achieve a comprehensive, holistic, preventive approach.
  • Empower the member/family/guardian and other team members with knowledge that aids in implementing the care plan, treatment plan, medication regimen, and appointment keeping.
  • Identify barriers, gaps, and unmet health-related needs and address them proactively, expanding relationships and linkages to aid in meeting member's needs.
  • Supervise up to two FTEs of care management extenders.
  • Provide services that meet national, state, and local healthcare standards at the highest level.
  • Report issues of concern, general departmental activities, and staffing needs to the Care Management Supervisor.
  • Complete all required training and participate in educational sessions to improve overall skills.
  • Attend industry meetings, training, and functions to promote positive relationships with stakeholders.
  • Participate in quality improvement and measurement activities to achieve identified targets and outcomes.
  • Complete other duties as assigned.

Qualifications:

We are seeking a candidate with a strong background in care management, preferably with experience as a Care Manager, Case Manager, or Care Coordinator. A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession is required. A Master's degree in a human service field and one year of full-time, post-graduate degree accumulated experience with the IDD population is also acceptable. Two years of experience as a Care Manager, Case Manager, or Care Coordinator is preferred.

About ResCare Community Living:

ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including community living, adult host homes, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs.

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