Sales Operations Coordinator

3 days ago


Hudson Ohio, United States ForTec Medical Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our team at ForTec Medical. As a key member of our sales team, you will play a critical role in ensuring the smooth operation of our sales activities.

Key Responsibilities
  • Pricing and Contract Management
    • Review and resolve pricing errors and issues on completed cases
    • Create, update, and maintain customer pricing schedules per contract parameters
    • Ensure internal systems accurately reflect current pricing strategies and work to resolve issues in a timely manner
  • Proposal and Quote Management
    • Assist sales team with constructing new business proposals with quotes and contracts
    • Utilize the contract/quote template and keep these tools updated and current
  • Customer Relationship Management
    • Utilize CRM to assist the sales team in curating customer information
    • Help to identify duplicate and inaccurate data in CRM and proprietary internal systems, working with IT to rectify issues
    • Ensure all customer contracts are accurately documented in CRM
  • Communication and Support
    • Review customer inquiries and requests, communicating to appropriate departments/individuals effectively and in a timely manner
    • Assist field technicians with case and pricing, accounting department with billing questions, and customer care on an as-needed basis
Requirements

To be successful in this role, you will need to possess excellent communication and organizational skills, a strong attention to detail, and the ability to work with a sense of urgency while multi-tasking.



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