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Admissions and Sales Coordinator

2 months ago

Bowling Green Ohio, United States The Willows at Bowling Green Full time
Job Summary

The Admissions and Sales Coordinator will work closely with the Director of Sales to meet revenue and census goals for The Willows at Bowling Green. This role is responsible for performing sales strategies for the health center and completing pre-admission and admission paperwork.

Key Responsibilities
  • Work with the Director of Sales to meet revenue and census goals.
  • Meet established targets for lead and lease conversion for the health center and senior living.
  • Complete pre-admission, admission, and transfer paperwork, as well as submit information for insurance verification and precertification.
  • Respond to all referrals and leads promptly, entering related data into the Customer Relationship Management System (CRM) accurately and timely.
  • Ensure a seamless admission process and experience.
  • Communicate admission/move-in activities as they are scheduled and current health care center referrals and status at morning stand-up meetings.
  • Assist in maintaining daily resident roster.
  • Assist with planning and coordinating campus events, including senior executive club and community marketing and lead-generating events.
  • Maintain sales and promotional supplies as directed by the Director of Sales.
  • Work with the Home Office marketing team to develop sales tools and communication.
  • Cultivate and share deep knowledge of the customer and the local market with department directors and input into CRM.
  • Collaborate with the Executive Director and Sales Director to develop and maintain an effective internal referral program with residents and families.
  • Support the Sales Director in ensuring that the community, including all available apartments, model apartments, common areas, and grounds are staged, marketable, and aligned with Trilogy Standards; perform daily work orders for maintenance needs that support first impressions/move-in readiness.
  • Track current competitors via competitive analysis.
  • Work with Life Enrichment to ensure social channels best reflect quality of service offering.
  • Serve on, participate in, and attend various committees of the health campus - Power Meeting, Census Calls, Medicare meetings, Quarterly Advisory Board, Peer Reviews, etc.
  • Maintain professional appearance and professional communication at all times.
Requirements
  • Education: High School/GED
  • Experience: 1-3 years
  • Licenses and Certifications: Unencumbered driver's license in the state of residence
  • Physical Requirements: Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.