Technical Support Manager

2 weeks ago


Washington, Washington, D.C., United States A Square Group Full time

Overview

A Square Group, a Minority Woman Owned and Physician owned small business with over 15 years of experience in federal government contracting, is seeking an experienced Technical Support Manager to oversee all operations related to Deskside Support (Tier 2). As part of our team, you will co-manage Contractor Personnel delivering IT deskside support services to normal users.

Salary

$120,000 - $160,000 per annum, depending on experience, based in Arlington or Falls Church, VA or the DMV area.

Job Description

The successful candidate will be responsible for supervising and directing staff who provide phone and in-person support to users in various areas, including email, directories, computer operating systems, desktop applications, and network infrastructures. They will also serve as a senior point of contact for troubleshooting hardware or software issues on all types of computer operating systems and network infrastructures.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A Master's degree in Information Technology, Computer Science, or a related field
  • Eight (8) years of progressive experience demonstrating the required proficiency
  • IAT Level II certification

Benefits

We offer a comprehensive benefits package, including:

  • Healthcare Benefits
  • Paid Time Off
  • 401k Matching
  • Employee Referral Bonus
  • Education Assistance
  • Learning and Development resources


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