Technical Support Specialist

2 days ago


Washington, Washington, D.C., United States Red Knight Solutions, LLC Full time
Job Title: Technical Support Specialist

We are seeking a skilled Desktop IT Professional to join our team at Red Knight Solutions, LLC in Washington DC. This is a long-term opportunity with a potential conversion to a CTH position.

The ideal candidate will have 3+ years of experience in troubleshooting and repairing technology-based products, including PCs, laptops, tablets, and printers. Key responsibilities include providing support to client VIPs, responding to change management requests, and performing desk-side support activities.

Requirements:
  • Maintain required OEM certifications
  • 3+ years of experience in software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification desired

Salary: $19.50 per hour (W2). Conversion typically occurs within 6 months.

About Us:

We strive to partner with job seekers to find the right fit for their future. Our SWAT team approach aligns expertise with client needs, fostering long-lasting partnerships.

Our mission is to provide exceptional technical services while meeting customer satisfaction levels and operational metrics.



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