Technical Support Analyst
5 days ago
Are you passionate about delivering exceptional technical support experiences? Do you have what it takes to thrive in a fast-paced IT environment?
As an IT Support Specialist at Serigor Inc., you will play a vital role in ensuring our clients receive top-notch technical support services. You will be responsible for providing assistance to computer system users on a wide range of issues, from troubleshooting technical problems to creating knowledge articles in our knowledge management system.
About the Job Description:
This job description outlines the key responsibilities and requirements for the IT Support Specialist role. Please review it carefully to determine if this is the right fit for you
Responsibilities:
- Provide technical assistance to computer system users on a variety of issues.
- Identify, research, and resolve technical problems efficiently.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track, and monitor the problem to ensure a timely resolution.
Requirements:
- Bachelor's degree in information technology or related field or equivalent experience.
- 1-5 years of experience providing IT technical support to computer system users by telephone, email, etc.
- Maintenance of computers, systems, and printers in a professional setting.
Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.
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