Technical Support Analyst

5 days ago


Washington, Washington, D.C., United States Serigor Inc. Full time
Help Your Clients Succeed

Are you passionate about delivering exceptional technical support experiences? Do you have what it takes to thrive in a fast-paced IT environment?

As an IT Support Specialist at Serigor Inc., you will play a vital role in ensuring our clients receive top-notch technical support services. You will be responsible for providing assistance to computer system users on a wide range of issues, from troubleshooting technical problems to creating knowledge articles in our knowledge management system.

About the Job Description:
This job description outlines the key responsibilities and requirements for the IT Support Specialist role. Please review it carefully to determine if this is the right fit for you

Responsibilities:
  • Provide technical assistance to computer system users on a variety of issues.
  • Identify, research, and resolve technical problems efficiently.
  • Respond to telephone calls, email, and personnel requests for technical support.
  • Document, track, and monitor the problem to ensure a timely resolution.

Requirements:
  • Bachelor's degree in information technology or related field or equivalent experience.
  • 1-5 years of experience providing IT technical support to computer system users by telephone, email, etc.
  • Maintenance of computers, systems, and printers in a professional setting.

Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.

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