Technical Support Representative

3 weeks ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time

Job Title: Technical Support Representative

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About the Job: We are seeking a highly skilled Technical Support Representative to join our team at AHU Technologies Inc. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

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Job Description:

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  • Provide technical support to customers via phone, email, or chat.">
  • Analyze and troubleshoot technical issues related to hardware, software, and network connectivity.">
  • Collaborate with internal teams to resolve complex technical issues.">
  • Maintain accurate records of customer interactions and issue resolutions.">
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Requirements:

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We are looking for a motivated and detail-oriented individual with excellent communication skills and a strong passion for technology. The ideal candidate will have 1-5 years of experience in a similar role, with expertise in supporting desktop operating systems (Windows 10, 11, and Mac OS X 10.10.X). A background in Microsoft Office Suite (Office 365) and knowledge of basic Active Directory functions such as account creations, password resets, and OU management is also desirable.

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Salary: $60,000 - $80,000 per year, depending on experience.

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Benefits: Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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About Us: AHU Technologies Inc is a leading provider of IT services and solutions. We pride ourselves on delivering high-quality services that meet the evolving needs of our clients.

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Location: Washington D.C.

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Estimated Salary: $65,000 per year.



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