Technical Support Specialist

6 days ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time

Job Summary


We are seeking a skilled Technical Support Specialist to join our team at AHU Technologies Inc. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for providing top-notch customer service.


About the Role


This position is responsible for providing technical support to end-users on a variety of issues related to desktop software, operating systems, and endpoint management tools. The successful candidate will be able to troubleshoot complex technical problems, provide timely resolutions, and ensure a high level of customer satisfaction.


Responsibilities



  • Provide technical assistance to end-users via phone, email, or in-person
  • Diagnose and resolve technical issues related to desktop software, operating systems, and endpoint management tools
  • Document and track technical issues to ensure timely resolution and quality control
  • Collaborate with other technical teams to restore service and identify core problems
  • Develop and maintain knowledge of new technologies and products to stay up-to-date with industry developments
  • Participate in training and professional development opportunities to enhance technical skills and knowledge

Requirements


To be successful in this role, you will need:



  • Bachelor's degree in IT or related field or equivalent experience
  • IT-related certifications (CompTIA or equivalent) or equivalent work experience
  • Strong technical skills and knowledge of desktop software, operating systems, and endpoint management tools
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High level of problem-solving and analytical skills
  • Proficiency in Microsoft Office and ability to learn new technologies quickly

What We Offer


We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


Estimated Salary: $72,500


Location: Washington, D.C.


Language: English

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