Technical Support Specialist
3 days ago
About the Job:
AHU Technologies Inc is seeking a highly skilled Technical Support Specialist to join our team in Washington D.C. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users on various IT-related issues.
Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve complex technical issues related to desktop operating systems, hardware, software, and applications.
- Collaborate with the IT leadership team to test and implement cost-effective technology solutions.
- Maintain accurate records of incidents and service requests in an incident management system.
Requirements:
- 6 years of experience installing and configuring system hardware/software in an enterprise environment.
- Expertise in supporting desktop operating systems (Windows 10, Mac OSX 10.10.X).
- Strong customer service skills and ability to communicate effectively with users at all levels.
Estimated Salary: $60,000 - $80,000 per year based on location and experience.
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