Hotel Guest Services Representative

3 weeks ago


Kansas City, Missouri, United States Hilton Hotels & Resorts Full time

Key Responsibilities:

As a Front Desk Clerk at Hilton Hotels & Resorts, you will be responsible for assisting Guest Service Agents in checking in and checking out guests. This role is crucial in delivering outstanding guest service and financial profitability.

Specifically, you will:

  • Assist Guest Service Agents with guest check-in and check-out processes.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues promptly.
  • Work collaboratively with the front desk team to ensure seamless guest experiences.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Basic knowledge of hotel operations and policies.


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