Customer Service Representative

2 weeks ago


Kansas City, Missouri, United States Marriott International Inc Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at Marriott International Inc. As a Phone Support Agent, you will be responsible for providing exceptional guest service via phone, handling inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer inbound guest calls and respond to inquiries in a prompt and professional manner.
  • Assist guests with room reservations, changes, and cancellations.
  • Provide information about hotel services, amenities, and local area attractions.
  • Address and resolve guest concerns or escalate issues to the appropriate department when necessary.
  • Coordinate guest requests such as room service, housekeeping, and maintenance.
  • Promote hotel promotions, packages, and loyalty programs.
  • Work closely with other hotel departments to ensure guest requests are fulfilled.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or hospitality is preferred.
  • Excellent verbal communication and customer service skills.
  • Ability to multitask and handle high call volumes in a fast-paced environment.
  • Problem-solving abilities and strong attention to detail.
  • Flexibility to work various shifts, including nights, weekends, and holidays.


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