Healthcare Access Coordinator
2 weeks ago
Position Overview:
The Patient Access Specialist plays a crucial role in ensuring a seamless experience for patients within the healthcare system. This position is available across multiple states, offering both part-time and full-time shifts with a rotating schedule.
Essential Qualifications:
- High School diploma or equivalent is required.
- A minimum of 2-3 years of experience in customer service or within a medical office setting.
- Proficiency in data entry and typing skills, with a minimum speed of 40 words per minute.
- Excellent verbal and written communication skills, along with strong organizational and problem-solving abilities.
- Capability to manage multiple tasks while delivering outstanding customer service.
- Familiarity with HIPAA regulations is essential.
Key Responsibilities:
- Deliver exceptional customer service while ensuring patient confidentiality is maintained.
- Accurately gather and update patient demographic information.
- Schedule appointments, conduct medical necessity assessments, and provide estimates for out-of-pocket expenses.
- Collaborate with various departments to enhance patient flow and service delivery.
- Provide training and support to staff, engage in cross-training, and participate in quality assurance evaluations.
- Address and resolve issues, escalating them as necessary, while fostering a positive and professional atmosphere.
- Verify insurance eligibility, manage referrals, and ensure precise patient registration.
- Engage in process improvement initiatives and adapt to evolving healthcare policies.
This role is integral to the operational success of healthcare facilities, ensuring that patients receive the highest level of service and support.
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