Customer Service Director

10 hours ago


Iselin, New Jersey, United States Spectrum Staffing ServicesHRStaffers Inc. Full time
Customer Service Manager

The Customer Service Manager plays a pivotal role in ensuring the delivery of exceptional customer experiences at Spectrum Staffing Services/HRStaffers Inc. This leadership position requires a strategic thinker who can drive organizational goals, foster collaboration, and build strong relationships with customers.

Key Responsibilities
  • Staff Performance Management: Evaluate and manage staff performance to meet customer service standards, ensuring a high level of quality and efficiency.
  • Department Operations: Plan, prioritize, and delegate tasks for efficient department operations, ensuring necessary resources are available for quality service delivery.
  • Customer Complaint Resolution: Handle customer complaints and monitor resolutions, ensuring timely and effective issue resolution.
  • Team Development: Train and mentor team members, develop and implement service policies and procedures, and identify strategies to enhance service quality and productivity.
  • Return and Credit Processing: Oversee returns and credit processing, ensuring seamless and efficient customer service.
  • Staffing and Recruitment: Recommend staffing levels and participate in recruitment, ensuring the right talent is in place to deliver exceptional customer experiences.
  • Performance Reviews and Guidance: Conduct performance reviews, offer guidance, and address disciplinary issues, ensuring staff are well-equipped to handle customer inquiries effectively.
  • Service Standards and Compliance: Enforce company policies related to service standards, safety, and security, ensuring compliance and adherence to regulatory requirements.
Qualifications
  • Education and Experience: Bachelor's Degree with 3-5 years of experience in customer service leadership, manufacturing experience preferred.
  • Customer-Centric Skills: B2B and account management experience required, with a customer-centric approach and excellent communication skills.
  • Problem-Solving and Organizational Abilities: Strong problem-solving and organizational abilities, with a focus on driving results and delivering exceptional customer experiences.


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