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Global Account Director for Consumer Vertical
2 months ago
DSV A/S is a leading global transport and logistics company with a strong presence in over 80 countries. We are seeking a highly skilled and experienced Global Account Director to join our team in the Consumer Vertical.
Job Summary:The Global Account Director will be responsible for managing and growing a portfolio of key global accounts in the Consumer and Retail industry. This role requires a strong understanding of the industry, excellent communication and interpersonal skills, and the ability to build and maintain strong customer relationships.
Key Responsibilities:- Develop and execute account strategies to achieve revenue and profitability targets.
- Cross-sell throughout all three divisions in DSV, Air & Sea/Road/Solutions.
- Build and maintain strong relationships with key stakeholders at assigned global accounts.
- Identify opportunities to expand services and increase revenue within assigned accounts.
- Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues.
- Prepare and present business reviews and performance reports to clients and DSV management.
- Conduct regular account planning and review meetings with the team.
- Ensure customer satisfaction through effective communication, responsiveness, and issue resolution.
- Leverage vertical knowledge, insights, and skills into account work.
- Establish a strong collaboration with the account executives.
- Commercial single point of contact for the account on a day-to-day basis.
- Act as central escalation point for commercial, operational, and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR)).
- Identify and resolve operational challenges of importance to customer in collaboration with the divisions.
- Coordinate with executive and operational teams across divisions and locations.
- Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM).
- Bachelor's degree in business, logistics, or a related field is required.
- Master's degree in business or a related field is preferred.
- Minimum of 10 years of experience in sales or account management in the transportation and logistics industry dealing with Consumer and Retail customers.
- Experience managing global accounts and developing account strategies is required.
- Strong business acumen and strategic thinking skills.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong customer relationships.
- Proficiency in data analysis and reporting.
- Ability to work in a fast-paced, dynamic environment.
- Experience working in a multinational corporation is preferred.
- Travel required, both domestically and some international.
- Fluency in English is required.
- Proficiency in other languages is a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
- Experience with CRM software (e.g. MSD/Salesforce) is preferred.
DSV A/S offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
