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Customer Experience Specialist

2 months ago

Richardson, Texas, United States Batteries Plus Bulbs, Richardson Full time
Job Description

Overview

Batteries Plus Bulbs, Richardson is seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Technician. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling batteries and accessories, and performing technical tasks such as battery tests and installations.

Key Responsibilities

  • Customer Service:
    • Greet customers promptly and determine their needs
    • Answer questions and provide product information
    • Suggest needed sales add-on items
    • Participate in retail store and commercial sales activities to achieve sales goals
  • Technical Tasks:
    • Perform battery tests and installations
    • Load, unload, and deliver or arrange delivery of products
    • Install batteries, perform tests and tech work
  • Merchandising and Inventory:
    • Rotate and stock inventory
    • Perform inventory counts as required
    • Maintain retail shelf label pricing
  • Teamwork:
    • Contribute as a Team Member to the overall success of the store
    • Develop and maintain current knowledge of product and service offerings

Requirements

  • High School diploma or equivalent and 6 months prior work experience preferred
  • Prior retail experience preferred but not required
  • Ability to gain quick and solid understanding of company's products, processes, point of sale, and cross reference systems
  • Good listening and verbal communication skills with a customer focus
  • Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines

Opportunities for Growth

  • Cutting and programming car keys
  • Test and Install car batteries
  • Cell phone repairs

Company Culture

Batteries Plus Bulbs, Richardson is an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing a positive and inclusive work environment that values diversity and promotes growth and development.