Customer Experience Leader

4 days ago


Richardson, Texas, United States Chewy Full time
Customer Care Leader Opportunity

Chewy is seeking an experienced leader to drive customer-centric initiatives and foster a culture of customer obsession.

Key Responsibilities:

  • Lead a team that deeply understands customer needs and drives feedback to inform business decisions.
  • Develop and implement strategies to enhance customer experience and satisfaction.
  • Collaborate with cross-functional teams to ensure customer-centricity is embedded in all aspects of the business.
  • Analyze customer feedback and data to identify trends and areas for improvement.

Requirements:

  • Proven experience in customer-facing roles or customer experience leadership.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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