Bilingual Customer Support Specialist
4 weeks ago
ReqRoute Inc is seeking a highly skilled Bilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients while ensuring timely and effective resolution of customer inquiries and issues.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and timely information to customers regarding their accounts and services
- Work closely with internal teams to resolve complex customer issues
- Meet or exceed customer satisfaction targets and quality standards
- Stay up-to-date with company policies and procedures to ensure compliance
Requirements:
- Bilingual Spanish/English required
- 1-2 years of direct experience in credit and collections
- Excellent verbal and written communication skills
- Prior call center experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
What We Offer:
ReqRoute Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
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