Bilingual Customer Support Specialist

4 weeks ago


Richardson, Texas, United States ReqRoute Inc Full time
Job Description:

ReqRoute Inc is seeking a highly skilled Bilingual Customer Support Specialist to join our team. As a key member of our collections team, you will be responsible for resolving delinquent borrower issues through outbound and inbound calls. Your goal will be to find solutions to bring borrowers' loans to a current status, process payments for past due payments, and maintain daily, weekly, and monthly collection and metric goals. Additionally, you will remain in compliance with collections policies and procedures.

Key Responsibilities:

Outbound/Inbound calls with delinquent borrowers
Find solutions to help bring borrower's loans to a current status
Process payments for borrowers with past due payments
Maintain daily, weekly, and monthly collection and metric goals
Remain in compliance with collections policies and procedures

Requirements:

1-2 years of direct experience in credit and collections
Excellent verbal and written communication skills
Prior call center experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor

Preferred Skills:

Bilingual Spanish/English required
Knowledgeable in sales, negotiation, and persuasion tools
Excellent problem-solving skills

If you are a motivated and results-driven professional with a passion for collections, we encourage you to apply for this exciting opportunity.

ReqRoute Inc is an Equal Opportunity Employer and welcomes applications from diverse candidates.

We are committed to providing a work environment that is free from discrimination and harassment.

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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