Customer Support Specialist

7 hours ago


Richardson, Texas, United States QUICK USA, Inc. Full time
Customer Support Specialist

We are seeking a detail-oriented and proactive Customer Support Specialist to manage relationships with vendors and clients in the printing industry.

Key Responsibilities:

  • Act as the primary point of contact for clients and vendors, managing inquiries and providing timely responses.
  • Coordinate with printing vendors to ensure timely product delivery.
  • Maintain client relationships, addressing concerns and solving issues related to deadlines and product quality.
  • Track and manage project timelines to ensure on-time delivery of printed materials.
  • Collaborate with internal teams to streamline operations and improve service quality.
  • Provide high-level customer service while maintaining professionalism in B2B interactions.

Working Hours and Style:

Full-time in-office initially, with the possibility of transitioning to a hybrid working model. Part-time or flexible working hours can be negotiated.

Working Location:

Richardson, TX (may change)

Salary and Benefits:

$18.20/hour

Qualifications:

  • Fluent in Japanese (MUST) and business-level English.
  • Strong communication skills, both verbal and written.
  • Detail-oriented with the ability to manage multiple tasks efficiently.
  • Previous experience in customer service is preferred.
  • Proficiency in Microsoft Office is required.


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