Guest Service Representative

2 weeks ago


Richmond, Virginia, United States Home2 Suites Full time
Job Title: Guest Service Agent

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Shamin Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.

Key Responsibilities:
  • Check guests in and out of their rooms, ensuring a smooth and efficient process.
  • Work with guests to reserve rooms, answer questions, and provide recommendations for activities in the surrounding area.
  • Collect payment for room charges and other fees.
  • Perform audit procedures, verify wake-up call requests, and balance cash receipts.
  • Act as a Guest Service representative during nighttime hours and as the manager on duty.
Requirements:
  • Proven experience as a front desk agent preferred.
  • Prioritization and time management skills required.
  • Attention to Detail skills required.
  • Reliable mode of transportation required.
  • High school diploma or GED certification or an equivalent combination of education and experience.
About Us:

Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. We are committed to developing experiential accommodations across multiple market segments while providing extraordinary experiences for our guests and growth opportunities for our associates.

We are an equal opportunity employer and welcome applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.



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