Customer Service Representative

4 weeks ago


Richmond, Virginia, United States Doubletree Koger Center Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the DoubleTree by Hilton Midlothian. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming greetings to all guests, maintaining a professional demeanor at all times.
  • Handle guest check-ins and check-outs efficiently and accurately, ensuring a seamless experience for our guests.
  • Answer incoming telephone calls, transferring calls to the appropriate department or transmitting messages as needed.
  • Manage cash handling, posting charges to guestrooms, verifying credit cards, and balancing the bank at the end of the shift.
  • Take ownership of all service issues brought to your attention by guests, ensuring prompt and effective resolution.
Requirements:
  • Consistent and dependable attendance performance, based on business needs.
  • Reliable transportation to and from the workplace.


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