Guest Service Representative

14 hours ago


Richmond Heights, Virginia, United States Hyatt Place Full time
Job Title: Guest Service Agent

At Shamin Hotels, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.

Key Responsibilities:
  • Check guests in and out of their rooms, ensuring a smooth and efficient process.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process payments and handle cash transactions accurately.
  • Provide information and recommendations to guests about local attractions and activities.
  • Work collaboratively with other team members to ensure seamless service delivery.
Requirements:
  • Proven experience in a customer-facing role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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