Guest Services Ambassador

3 weeks ago


Richmond Heights, Virginia, United States ASM Global Full time
Job Summary

ASM Global is seeking a highly motivated and customer-focused Guest Services Representative to join our team at the Henrico Sport and Events Center. As a key member of our Guest Services team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of events.

Key Responsibilities
  • Guest Services: Greet guests with a smile and provide assistance with crowd control, ticket scanning, and directions.
  • Event Support: Assist with show move-in and move-outs, maintain fire watch during exhibit hours, and direct guests to their seats.
  • Customer Service: Respond to guest complaints, questions, and comments in a friendly and professional manner.
  • Team Collaboration: Work closely with other team members to ensure seamless event execution and maintain a positive work environment.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: At least one year of customer service experience, preferably in a sports or entertainment venue environment.
  • Skills: Excellent communication skills, ability to work in a fast-paced environment, and a friendly, outgoing personality.
  • Availability: Must be available to work at least 70% of events per month, including weekends and holidays.
Work Environment

The Guest Services Representative will work in a dynamic and fast-paced environment, with regular exposure to crowds and noise. The position requires standing and walking for long periods, as well as lifting and bending.

What We Offer

ASM Global is an Equal Opportunity/Affirmative Action employer and offers a competitive compensation package, including benefits and opportunities for professional growth and development.



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