Technical Support Specialist

2 weeks ago

Pearland, Texas, United States Woodforest National Bank Full time

Embark on a rewarding career journey today


Join a diverse and inclusive workforce at our esteemed financial institution, recognized nationally for excellence and stability.

Woodforest National Bank is a privately held entity, with our Employee Stock Ownership Plan being the principal stakeholder.

We are dedicated to fostering relationships and uncovering opportunities to enhance our service to the community and address the financial needs of our clients.

At Woodforest, we demonstrate our commitment through active participation in local charitable initiatives and food banks, giving back to the communities we serve.

As a member of Woodforest, you will be part of one of the largest employee-owned banks in the United States.


Position Overview:

The Technical Support Specialist is tasked with the upkeep and repair of technological equipment and hardware, including ATMs, while also addressing network and communication device issues for designated branches.


Key Responsibilities:

  • Diagnose and resolve hardware and software challenges, repairing technology such as desktops, laptops, tablets, routers, Triton ATMs, and CCTV security systems.
  • Maintain and repair HP LaserJet printers.
  • Conduct preventive maintenance on various technological devices.
  • Identify and troubleshoot network disruptions and cabling complications.
  • Educate end users on the functionality of branch equipment.


Essential Competencies:

  • Outstanding customer service and problem-solving abilities, capable of working independently while contributing to a team-oriented environment.
  • Exceptional verbal communication and technical writing skills, adept at interacting with individuals of varying technical expertise.
  • Strong technical troubleshooting and repair capabilities concerning Windows operating systems, networking, telecommunications, and banking technology.
  • Meticulous attention to detail, accuracy, and analytical proficiency.
  • Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced setting.
  • Willingness to provide after-hours and weekend support as necessary.


Minimum Qualifications:

  • At least 2 years of experience in technology support or equivalent.
  • A minimum of 3 years of experience in computer troubleshooting and repair, with comprehensive knowledge of Microsoft Office, Windows operating systems, networking, AV, and office technology.
  • Possession of a valid driver's license and a clean driving record is required.


Education & Certification:

  • High School Diploma or equivalent is mandatory.
  • An Associate's degree is preferred.
  • Must obtain relevant technical certifications for the organization's systems, applications, and equipment.


Work Status:

  • Full-Time.


Supervisory Role:

  • None.


Travel Requirements:

  • Anticipated regional travel of up to 90%.


Working Conditions:

  • Conditions may involve lifting equipment weighing up to 50 pounds, with frequent sitting, walking, reaching, bending, and standing primarily in an office environment, along with regular travel to various job sites.


Disclaimer:

This job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Management reserves the right to assign or reassign duties and responsibilities at any time.


Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status, or any other status protected by law or regulation.

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