Current jobs related to Customer Support Specialist I - Pearland, Texas - City of Pearland, TX

  • Front Office Specialist I

    4 weeks ago

    Pearland, Texas, United States Texas Children's Hospital Full time

    Job Title: Front Office Specialist IWe are seeking a highly skilled and organized Front Office Specialist I to join our team at Texas Children's Hospital. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key Responsibilities:Greets patients and...

  • Operations Support Specialist

    2 weeks ago

    Pearland, Texas, United States Watermill Express LLC Full time

    Job OverviewWatermill Express LLC is seeking a skilled and detail-oriented Operations Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our water refill kiosks.Key Responsibilities:Perform routine maintenance and repairs on kiosks to ensure optimal performanceConduct...

  • Medical Support Specialist

    2 weeks ago

    Pearland, Texas, United States Biolife Plasma Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the health and safety of our donors and employees.Key ResponsibilitiesEvaluate donor reactions and respond accordinglyManage informed consent, AIDS...

  • Patient Support Specialist

    2 weeks ago

    Pearland, Texas, United States Summit Health Full time

    About the RoleWe are seeking a highly skilled Patient Reception Specialist to join our team at Summit Health. As a key member of our front office team, you will play a vital role in providing exceptional patient support and communication, ensuring a seamless and positive experience for our patients.Key ResponsibilitiesObtain and verify patient demographic...

  • IT Support Specialist

    4 weeks ago

    Pearland, Texas, United States Workrise Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Workrise. As a key member of our technical team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our network infrastructure.Key ResponsibilitiesDocument and implement network architecture best practices to ensure optimal...

  • IT Support Specialist

    4 weeks ago

    Pearland, Texas, United States WorkRise Full time

    Role: PC Support SpecialistOur Vision: At Workrise, we empower skilled workers and businesses to achieve success through innovative services and technology.Position Description:Implement and maintain network and system architecture best practices to ensure seamless operations.Collaborate with cross-functional teams to drive project success, support, and...

  • Diagnostic Support Specialist

    3 hours ago

    Pearland, Texas, United States International Leadership of Texas Full time

    Job Summary:The Diagnostic Support Specialist will assess the educational, learning styles, and program needs of students referred to special education services.Work cooperatively with instructional personnel to provide the most appropriate instructional programs for students with disabilities.Responsibilities:Assess students for special education services,...

  • Plasma Center Medical Support Specialist

    2 weeks ago

    Pearland, Texas, United States Biolife Plasma Services Full time

    About the Role:The Medical Support Specialist at BioLife Plasma Services plays a vital role in ensuring the quality and safety of plasma donations. As an EMT-P, you will be responsible for determining donor eligibility, managing donor adverse events, reviewing laboratory test results, and notifying donors of unsuitable test results.You will work under the...

  • Plasma Center Medical Support Specialist

    2 weeks ago

    Pearland, Texas, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and employees.Key ResponsibilitiesDetermine donor eligibility and manage informed consent, AIDS education, and confidential...

  • Customer Service Representative

    4 weeks ago

    Pearland, Texas, United States El Pollo Loco Full time

    Join Our Team at El Pollo LocoWe are seeking a talented and enthusiastic individual to join our team as a Cashier and Customer Service Specialist. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Responsibilities:Provide outstanding customer...

  • Patient Support Specialist

    1 month ago

    Pearland, Texas, United States Summit Health Full time

    About the RoleThe Patient Reception Specialist plays a vital role in providing exceptional patient support and communication, ensuring a seamless experience for our patients. This position is responsible for welcoming and preparing patients for their appointments, informing them of relevant information, and providing clear communication around the services...

  • Customer Support Associate

    2 weeks ago

    Pearland, Texas, United States Valyrian Enterprises, inc Full time

    Job DescriptionWe are seeking a highly motivated and energetic Customer Support Associate to join our team at Valyrian Enterprises, inc. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Develop and implement daily strategies to effectively work with our...

  • Plasma Center Medical Support Specialist

    4 weeks ago

    Pearland, Texas, United States Takeda Pharmaceutical Company Ltd Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the quality and safety of plasma donations. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician to...

  • Plasma Center Medical Support Specialist

    2 weeks ago

    Pearland, Texas, United States Biolife Plasma Services Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of unsuitable test...

  • Chemical Plant I&E Maintenance Specialist

    2 weeks ago

    Pearland, Texas, United States Arcanum Infrastructure, LLC Full time

    Job Title: Chemical Plant I&E Maintenance TechnicianAt Arcanum Infrastructure, we are seeking a skilled Chemical Plant I&E Maintenance Technician to join our team.Job Summary:The Chemical Plant Instrumentation and Electrical (I&E) Technician will be responsible for installing, repairing, and maintaining instrumentation and electrical equipment at our 24/7...

  • Chiropractic Support Specialist

    2 weeks ago

    Pearland, Texas, United States Texas Injury Chiropractic Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to support our Chiropractic team. The ideal candidate will have previous experience in healthcare administration and be proficient in medical billing procedures.Responsibilities:Manage administrative tasks with efficiency and accuracySupport medical staff with routine...

  • Administrative Support Specialist

    2 weeks ago

    Pearland, Texas, United States Altus Community Healthcare Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at Altus Community Healthcare. The successful candidate will be responsible for providing exceptional support to our front desk operations, ensuring a seamless and efficient experience for our patients and staff.Key ResponsibilitiesProvide administrative support to the front...

  • Customer Service Representative

    1 month ago

    Pearland, Texas, United States Health Matching Account Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Health Matching Account Services. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work in a fast-paced environment.Key Responsibilities:Monitor accounts and contact clients to resolve issues and...

  • Customer Experience Specialist

    2 weeks ago

    Pearland, Texas, United States Aeropostale Full time

    Aeropostale is seeking a skilled Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our customers. Your key responsibilities will include:Key Responsibilities:Engage with customers to understand their fashion needs and preferencesOffer...

  • Asset Protection Specialist

    4 weeks ago

    Pearland, Texas, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Prevent financial loss by identifying and addressing potential security...

Customer Support Specialist I

2 months ago

Pearland, Texas, United States City of Pearland, TX Full time
Job Overview

The City of Pearland, Texas, is on the lookout for a dedicated full-time Customer Service Representative I to join our Utility Billing division within the Finance Department. If you are passionate about providing exceptional service and thrive in a dynamic, customer-focused environment, this role may be an excellent fit for you.


Compensation and Benefits

The Customer Service Representative I position offers a competitive hourly wage of $17.45, commensurate with experience. The city covers all premiums for dental, long-term disability, and life insurance, and contributes significantly to the medical insurance premiums for employees and their families. Additional benefits include a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, life insurance, disability coverage, access to the city's fitness center, an employee assistance program, educational support, 11 paid holidays plus 2 designated paid holidays, paid vacation, sick leave, and a comprehensive wellness program.

About the City of Pearland

The City of Pearland has been recognized as a Top Workplace of 2023 by Energage, a leading research firm specializing in employee engagement and workplace culture. Additionally, it has been honored as a Top Workplace in the Houston Metro Area 2023 by The Houston Chronicle.

Pearland is among the fastest-growing cities in Texas, known for its affordable housing, excellent educational institutions, safe neighborhoods, and high quality of life. It ranks as one of the top ten safest cities in Texas, ensuring residents feel secure in their community. Its proximity to Houston, just a short drive away, allows residents to enjoy a wide array of professional sports, cultural experiences, and recreational activities.

Employees at the City of Pearland engage in multi-directional communication and collaborate across various teams to foster a deeper understanding of the organization. We have cultivated a culture of continuous learning that promotes and supports employee development and growth. Our work environment encourages innovation and creativity.

A Day in the Life of a Customer Service Representative

Job Summary

The primary responsibility of this role is to execute clerical tasks related to the water utility billing process, assist customers with inquiries regarding water and sewer services, and ensure customer satisfaction in a fast-paced setting.

This position operates under close to general supervision, following established procedures while determining the best approach to complete tasks.


Key Responsibilities

  • Maintain regular and punctual attendance.
  • Complete daily deposit forms in collaboration with Customer Service Representative II or Customer Service Supervisor.
  • Reconcile cash drawers daily and submit to Customer Service Representative II or Customer Service Supervisor.
  • Assist customers with utility billing inquiries and resolve complaints via phone, in-person, email, and mail.
  • Review and process applications for new service and service discontinuation.
  • Process payments received from customers through various channels.
  • Input new deposits, disconnects, transfers, and rectify errors in the computer database.
  • Prepare work orders for utility disconnections, reconnections, and other service requests.
  • Notify residents regarding service termination due to non-payment.
  • Compile and maintain various reports.
  • Contribute to team efforts by performing additional related duties as assigned.

Minimum Education and Experience Requirements

  • High school diploma or equivalent is required.
  • A minimum of one (1) year of experience in cash collections and customer service is required.
  • Experience in public contact roles within a call center or fast-paced environment is preferred.
  • Bilingual in English and Spanish is preferred.
  • Two (2) years of extensive public contact experience in customer service or collection agency roles with cash handling experience is preferred, or an equivalent combination of education and experience.

Special Certifications and Licenses

Valid, Class "C" Texas Driver's License is required.