Customer Service Representative
1 week ago
Job Summary:
We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Metro Supply Chain Holdings USA Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.
Main Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
- Order Management: Create new orders, provide order information, and process returns.
- Communication: Communicate effectively with customers through various channels, including phone, email, and chat.
- Problem-Solving: Identify and resolve customer issues in a fair and timely manner.
- Team Collaboration: Work collaboratively with the customer service team to achieve common goals and objectives.
Requirements:
- Experience: 1+ year of customer service experience in a call center or contact center environment.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Why Work with Us:
- Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
- Benefits: Medical, dental, and vision coverage, life and disability insurance, and a 401(k) plan with company match.
- Professional Development: Opportunities for training and professional development to help you grow in your career.
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