Customer Service Representative

1 week ago


Aston Mills, United States Metro Supply Chain Holdings USA Inc Full time
Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Metro Supply Chain Holdings USA Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and exceeding customer expectations.

Main Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
  • Order Management: Create new orders, provide order information, and process returns.
  • Communication: Communicate effectively with customers through various channels, including phone, email, and chat.
  • Problem-Solving: Identify and resolve customer issues in a fair and timely manner.
  • Team Collaboration: Work collaboratively with the customer service team to achieve common goals and objectives.

Requirements:

  • Experience: 1+ year of customer service experience in a call center or contact center environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.

Why Work with Us:

  • Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits: Medical, dental, and vision coverage, life and disability insurance, and a 401(k) plan with company match.
  • Professional Development: Opportunities for training and professional development to help you grow in your career.


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