Customer Service

1 month ago

Aston Mills, United States Allegis Corporation Full time
Job DescriptionJob Description

Allegis is the worldwide expert in access hardware. No other company understands handles, latches, hinges, gaskets, gas springs, and beyond for finished products ranging from trucks, buses, emergency vehicles, boats, HVAC systems, and computer and data enclosures. In addition to employing the industry’s best access hardware experts, we have built long-lasting relationships with the world’s best access component manufacturers. We stock more than 10,000 products from over 300 suppliers. We live by the motto: “If we don’t have it, we will find it. If we can’t find it, we will design, engineer, and manufacture the perfect solution to your specifications.”

Job Overview

Responsible for providing daily product and service to all communication forums of customer inquiries and requests relating to products and services that Allegis offers. Conduct order management and entry of customer’s orders. Demonstrate strong problem-solving skills in resolving customer’s product and service issues or complaints. Provide key account support and management. Key person for responding to customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our sales channel and quoting department to develop an effective pricing strategy that will allow Allegis to close on a particular piece of business. Customer service is also responsible for quote management of all quotes with a value under $1000 which includes follow up and closing.

Responsibilities and Duties

  • Key Account Management - daily
    • Order management and administration
    • Provide customers with single point of contact.
    • Demonstrated knowledge and understanding of all account responsibilities to ensure we are meeting customer expectations.
    • Monitor internal inventory levels and usage patterns on customer specific inventory to ensure Allegis is meeting expectations with the customer as well as Allegis fiduciary expectations.
    • Key account management may include but is not limited to EDI, Vendor Management Inventory (VMI) accounts and managing orders within a customer portal.
    • Keep key contact information accurate and up-to-date in Allegis ERP and CRM systems.
  • New Account Management – daily
    • Gather necessary information from new customers to set up an account. Enter new account information into New Customer template that interfaces with our ERP system. Alert sales channel of any immediate needs or potential project with the new customer.

Order Management - daily

  • Provide timely entry and confirmation of all orders that are received via email, phone or fax.
  • Proactively monitor and manage all queues and reminders for order changes and potential order delays. Engage customers when needed and in a timely manner.
  • Blanket order management – manage and make decisions on customer move in/move out requests for delivery dates. Set follow up reminders to contact the customer to renew their order toward the end of the existing blanket.

Call Center - daily

  • Be logged into the customer call center at all times. Be prepared to answer incoming calls from customers.
  • Resolve customer product and service complaints.
  • Product Returns – responsible for authorizing return of product from customers. Engage manager for approval in exceptional situations or when otherwise directed from the manager.

Quote Management – daily

  • Initiate quote process when receiving an RFQ from a customer.
  • Obtain critical information from the customer such as quantities, target price, engineering drawings (if applicable), and competitive information such as current supplier and current price paid for the product or products.
  • Interface effectively with our quoting department in developing an effective pricing strategy that will allow Allegis to effectively close on an opportunity.
  • Responsible for follow-up on all quotes with a value under $1000.
  • Provide quote support for Allegis Quoting Department (ARC), quote entry and sending of the quote to either the customer or Business Development Manager (Outside Sales).
  • Order and ship samples to customers or sales staff if requested as part of the quote.

  • Customer Service Rep

    1 month ago

    Aston Mills, United States Radius Global Solutions LLC Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAt Radius, we are proud of who we are and what we do for our clients, consumers, and employees. Along with our veteran leadership with a century of combined experience and 4000 employees strong we continue to grow and provide top-quality business solutions through our 12 offices (9 Domestic, 1...

  • Customer Service Associate

    2 months ago

    Aston, United States Marken Full time

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...

  • Customer Service Representative

    3 weeks ago

    Aston, United States KHAFRA Full time

    Aston, PA - Job Description:_ Provides prompt and professional service to clients/customers and supports the achievement of regional goals. Determines the nature of customer call requests responds with the appropriate course of action and documents all transactions by using the proper tracking processes and reports. - Adhere to all customer contractual...

  • Director of Customer Service

    1 month ago

    Aston, United States Your Best Interest Full time

    Job DescriptionJob DescriptionThe most important part of our business is making sure our clients needs are met. We are a family owned and operated, vibrant financial planning, and investment firm with integrated tax services. We need an intelligent, intuitive, pleasant, capable administrator to support our client interactions.Responsibilities are preparation...

  • Customer Service Rep

    2 weeks ago

    Aston, United States Radius Global Solutions Full time

    Customer Service Representative At Radius, we are proud of who we are and what we do for our clients, consumers, and employees. Along with our veteran leadership with a century of combined experience and 4000 employees strong we continue to grow and provide top-quality business solutions through our 12 offices (9 Domestic, 1 offshore, 2 near shore) keeping...

  • Carwash Membership Sales/Customer Service

    1 month ago

    Aston, United States Captain Carwash Full time

    Job DescriptionJob DescriptionWe are seeking a Carwash Membership Sales/Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Pay is $11-15 an hour plus commission of $10 for every membership sold.Responsibilities:Handle customer inquiries and...

  • Customer Service Rep

    3 weeks ago

    Aston, United States Radius Global Solutions LLC Full time

    We’re Hiring for a Well-Known Local Utility Company for Call Center Representatives **Work from Home opportunity but you MUST LIVE within the state of Pennsylvania!** Excellent Schedule! Excellent Promotional Opportunities **Training Hrs**: 3 weeks of paid training Monday - Friday 8am to 5pm! Schedules after training are Monday - Friday 8am to 5pm (3...

  • Field Service Technician

    1 month ago

    Aston Mills, United States Phila Electrical Equip Co Full time

    Job DescriptionJob DescriptionHigh School Diploma or higher with a minimum of 7 year of field service experience evaluating and servicing electrical distribution or control systems•Possess and maintain a valid and unrestricted driver's license•Must be legally authorized to work in the United States without company sponsorship•All candidates must...

  • Customer Service Representative

    1 month ago

    Owings Mills, United States Serene Marketing Inc. Full time

    About Us: Serene Marketing is a dynamic and innovative company dedicated to providing exceptional customer service and sales support on behalf of our valued clients. We pride ourselves on our commitment to excellence, fostering a culture of continuous learning, and maintaining a positive, customer-centric attitude. We are currently seeking a motivated and...

  • Customer Service Advocate

    1 month ago

    Owings Mills, United States Ageatia Global Solutions Full time

    Responsibilities: * Customer Service Advocate must demonstrate proficiency and consistently "meet or "exceed performance expectations in all of the requirements for the Sr. Customer Service Advisor. A primary function for Customer Service Advocate is to demonstrate the ability to perform at multiple service functions at a higher level with the higher degree...

  • Customer Service Hero

    1 month ago

    Owings Mills, United States Brody Brothers Pest Control Full time

    Job DescriptionJob DescriptionSalary: $17-20/ hourJob descriptionCustomer Service Hero: Transform Challenges into Solutions!Do you have the heart of a superhero and the skills of a Customer Service Representative? Are you ready for a dynamic role that's both fun-filled and paced, with just the right touch of creativity?·Your Role as Our Hero:· Be...

  • Customer Service Associates

    2 weeks ago

    Owings Mills, United States Synerfac Full time

    - Facilitating customer inquiries - Respond to customer needs and follow up in a timely manner on issues as appropriate - Establish a professional and friendly rapport with customers - Support Sales and marketing team in conducting or coordinating periodic sales and marketing campaigns - Process orders - Coordinate credit requests - Facilitate customer...

  • Customer Service Advisor

    1 month ago

    Glen Mills, United States David Chrysler Dodge Jeep RAM Full time

    David Chrysler Dodge Jeep RAM is a family-owned and operated dealership that serves the Glen Mills, Pennsylvania community. We pride ourselves on the culture we've created for our employees. If you have an interest in a new career in Customer Service and would like to work with people who care about their customers then  we could be a perfect match. We...

  • Customer Service Advisor

    2 weeks ago

    Glen Mills, United States David Chrysler Dodge Jeep RAM Full time

    David Chrysler Dodge Jeep RAM is a family-owned and operated dealership that serves the Glen Mills, Pennsylvania community. We pride ourselves on the culture we've created for our employees. If you have an interest in a new career in Customer Service and would like to work with people who care about their customers then we could be a perfect match. We will...

  • Customer Service Supervisor

    1 month ago

    Owings Mills, United States Brody Brothers Pest Control Full time

    Job DescriptionJob DescriptionSalary: $21-25 / hourJob Description: Brody Brothers is hiring a Customer Service Supervisor (CSR Team Lead) for our Owings Mills office. If you have a calm demeanor, prior call-center supervisory experience, and thrive in resolving issues in a fast-paced environment, read on!Responsibilities:Hire, train, and develop Customer...

  • Customer Service Representative

    3 weeks ago

    Glen Mills, United States LaFrance Corp Full time

    **WHO WE ARE** LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive,...

  • Customer Service Representative

    1 month ago

    Owings Mills, United States Absolute Staffing & Consulting Solutions Full time

    Job DescriptionJob DescriptionJob Description: Must reside in Maryland or Virginia to apply - Remote We are looking for dynamic, hard working professionals ready to grow with us. English and Bilingual positions are available. Working with us means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative,...

  • Customer Service Representative

    1 month ago

    Evans Mills, United States U-Haul Full time

    Location: 26470 US Rte 11, Evans Mills, New York 13637 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Service Tech

    2 weeks ago

    Aston, United States Lighthouse Worldwide Solutions Inc Full time

    **We are seeking a Service Technician to add to our King or Prussia Team!** - Employer Matched 401 k! Sick and Vacation! Health benefits! (Vision, dental, medical, disability and life insurance)_ **About the Company**:_Founded in 1982, Lighthouse Worldwide Solutions is the world’s leading supplier of real time contamination monitoring systems and airborne...

  • Customer Service Representative

    3 weeks ago

    Owings Mills, United States Environmental Systems Products Full time

    **Job Description**: - Give tests results to motorists. - Assist motorists with extension requests; issue extensions in accordance with state guidelines. - Perform janitorial and facility care tasks as required. - Perform emissions tests as needed. - Perform other duties as assigned by station management **Requirements**: Minimum Qualifications: High...