Customer Support Representative
2 weeks ago
Compensation and Benefits:
- 401(k) plan
- 401(k) matching contributions
- Performance-based bonuses
- Competitive salary structure
- Dental coverage
- Donation matching program
- Flexible working hours
- Health insurance options
- Career advancement opportunities
- Paid time off policies
- Profit-sharing initiatives
- Signing bonuses available
- Tuition reimbursement programs
- Vision coverage
Geiger Pump & Equipment stands as a premier provider of essential pumps, vacuum systems, blowers, mixers, and associated machinery to manufacturers and water treatment facilities across the Mid-Atlantic region. We are in search of a skilled Customer Service expert to become part of our expanding team.
Key Responsibilities:
- Deliver accurate pricing information for equipment components or repairs, along with order confirmations and updates
- Input and monitor orders within our business management system, including sales and workshop orders
- Collaborate with our logistics team to ensure timely shipments
- Procure materials necessary for order fulfillment and oversee inventory levels
- Partner with our sales teams to ensure customer satisfaction is achieved
- Commit to providing outstanding customer service and maintaining clear, prompt communication
We prioritize safety, collaboration, innovation, continuous learning, and mutual respect among our team and customers. Our commitment is to invest in our employees and communities, fostering rewarding careers with significant growth potential.
Essential Qualifications:
- Strong communication and interpersonal abilities
- Willingness and aptitude for rapid learning
- Proficient in computer applications, including Microsoft Office (Outlook, Word, Excel) and Adobe, along with experience in customer relationship management (CRM) systems and business platforms like Sage 300
- Ability to work independently and manage time effectively
- Positive demeanor and eagerness to learn and contribute to a team while delivering exceptional service
- An associate degree is advantageous
Geiger Offers:
- Signing bonuses, competitive salaries, profit-sharing, and generous paid time off
- Health insurance options for individuals and families, including dental and vision coverage, health savings accounts with company contributions, and more
- Retirement 401(k) plans with substantial company matching
- Comprehensive tuition reimbursement for future educational pursuits
- Time off for community service, parental leave, Employee Assistance Programs, and additional benefits
For further information regarding this opportunity, please reach out to our team. We are eager to connect with you.
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