Service Engineer
1 week ago
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Donation matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Signing bonus
- Tuition assistance
- Vision insurance
- Wellness resources
Summary
Provide sales support and technical expertise for Geiger products and services to Account Managers and customers.
Duties and Responsibilities
- Demonstrate and promote Geigers core values (Continuous Improvement, Customer Focus, Personal Accountability, and Teamwork).
- Develop and maintain product and application knowledge necessary to service internal and external customers within assigned market.
- Provide support to Geiger customers and team members using technical expertise.
- Manage all assigned internal and external service projects regarding scope, schedule, and budge
- Support service technicians as a technical resource and with hands on support when needed.
- Perform equipment inspections with service technicians post disassembly and cleaning. Utilize technical knowledge to identify cause of failure and determine repair options
- Propose process or material improvements to eliminate future failures.
- Collaborate with third-party contractors when needed to ensure project success.
- Manage field service projects
- Develop a detailed project plan and track progress throughout.
- Request quotations from vendors, both represented and not.
- Provide accurate, high-quality quotations, and verify contractual obligations.
- Monitor market conditions, product innovations and competitors' products, prices and sales.
- Demonstrate strategy in margin growth through obtaining discounts and inventory decision-making
- May perform other duties as assigned
- Associates degree in Engineering or related field preferred
- Minimum 3 years related experienced and/or training preferred
- Must be mechanically adept
- Ability to interact professionally via all means of communication and with all audiences
- Ability to multi-task in a fast-paced environment
- Strong customer service, time management and forward thinking skills
- Strong written and verbal communication skills
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