Service Engineer

1 week ago


Aston Mills, United States Geiger Pump and Equipment Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Signing bonus
  • Tuition assistance
  • Vision insurance
  • Wellness resources

Summary


Provide sales support and technical expertise for Geiger products and services to Account Managers and customers.

Duties and Responsibilities


  • Demonstrate and promote Geigers core values (Continuous Improvement, Customer Focus, Personal Accountability, and Teamwork).
  • Develop and maintain product and application knowledge necessary to service internal and external customers within assigned market.
  • Provide support to Geiger customers and team members using technical expertise.
  • Manage all assigned internal and external service projects regarding scope, schedule, and budge
  • Support service technicians as a technical resource and with hands on support when needed.
  • Perform equipment inspections with service technicians post disassembly and cleaning. Utilize technical knowledge to identify cause of failure and determine repair options
  • Propose process or material improvements to eliminate future failures.
  • Collaborate with third-party contractors when needed to ensure project success.
  • Manage field service projects
  • Develop a detailed project plan and track progress throughout.
  • Request quotations from vendors, both represented and not.
  • Provide accurate, high-quality quotations, and verify contractual obligations.
  • Monitor market conditions, product innovations and competitors' products, prices and sales.
  • Demonstrate strategy in margin growth through obtaining discounts and inventory decision-making
  • May perform other duties as assigned
Job Specifications

  • Associates degree in Engineering or related field preferred
  • Minimum 3 years related experienced and/or training preferred
  • Must be mechanically adept
  • Ability to interact professionally via all means of communication and with all audiences
  • Ability to multi-task in a fast-paced environment
  • Strong customer service, time management and forward thinking skills
  • Strong written and verbal communication skills


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