Customer Service Representative

3 days ago


Aston, United States ImageFIRST Healthcare Laundry Specialists Full time
About the Role

ImageFIRST Healthcare Laundry Specialists is seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving sales growth.

Key Responsibilities
  • Customer Relationships: Develop and maintain positive relationships with customers, ensuring their needs are met and exceeded.
  • Route Management: Manage your assigned route to maximize efficiency, productivity, and revenue, while ensuring the safe operation of company equipment.
  • Sales and Service: Identify and pursue new business opportunities, sell additional products and services, and provide prompt and effective solutions to customer needs.
  • Product Knowledge: Stay up-to-date on product pricing, codes, colors, sizing, changes, and availability to provide expert advice to customers.
  • Load and Unload Truck: Ensure accurate and efficient loading and unloading of trucks, including organization, inventory management, and quality control.
  • Account Appearance: Maintain a clean and organized appearance of customer accounts, including hanger racks, plastic, wet bags, posters, and repaid bags.
  • Truck Maintenance: Communicate timely repairs, PM, and accidents to ensure the safe operation of company equipment.
  • Paperwork: Prepare and follow up on work orders, ensure invoice accuracy, and manage credits and collection requirements.
Requirements
  • Minimum of 3 years of experience in sales or a route sales role.
  • Ability to lift 25 pounds on a frequent basis.
  • Ability to drive a commercial motor vehicle for up to 10 hours daily.
  • High School Diploma or equivalent.
  • Valid Driver's License and Excellent Driving Record.
  • Sense of direction and knowledge of the area.
Company Values and Benefits

ImageFIRST is committed to creating a positive and inclusive work environment. We offer a range of benefits, including:

  • Weekly pay.
  • Medical, Dental, Vision.
  • Pet, Legal, and Hospital Indemnity Insurance.
  • 401k (match).
  • Paid Time Off Package.
  • Tuition Reimbursement.
  • Referral Program.
  • Great company culture.
  • Collaborative team environment.


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