IT Hardware Support Specialist

4 weeks ago


San Antonio, Texas, United States Jobot Full time

Job Summary:

We are seeking a highly skilled IT Hardware Support Engineer to join our team at Jobot. As a key member of our IT department, you will be responsible for providing top-notch technical support for hardware and software issues across the organization.

Responsibilities:

  • Provide first-class technical support for hardware and software issues across the organization.
  • Diagnose, troubleshoot, and resolve complex technical issues promptly and efficiently.
  • Perform hardware repairs and upgrades as necessary to ensure optimal system performance.
  • Administer, maintain, and monitor servers to ensure their security, reliability, and performance.
  • Serve as an escalation point for technical issues that cannot be resolved by first-level support.
  • Collaborate with other IT professionals to develop and implement IT solutions and improvements.
  • Maintain the highest level of security and confidentiality in all aspects of work, in compliance with company and government standards.
  • Keep up-to-date with the latest technologies and industry trends and apply this knowledge in your role.

Requirements:

  • This role requires a current U.S. government Top Secret/SCI security clearance with full scope polygraph.
  • A minimum of 3 years of experience in a similar IT support role, with a focus on network hardware support, hardware repair, and server administration.
  • Proficiency in escalation support and providing high-level technical support.
  • CompTIA Security+ certification.
  • Exceptional problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and understandable way.
  • A strong understanding of IT security principles and practices.
  • The ability to work well in a team, as well as independently, and to manage multiple tasks and priorities effectively.


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