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Information Technology Support Specialist
2 months ago
Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Job Summary:We're seeking an experienced Information Technology Support Specialist to join our team. As an IT Support Professional, you will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. You will respond to queries either in person or over the phone.
Key Responsibilities:- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- Required Experience: 3+ years of related experience
- Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- Required: IAT Level 1 certificate is required within 6 months of start date
- Security Clearance Level: TS/SCI w/Poly
- Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
